Karen Baldoza, MSW serves as Executive Director for the Institute for Healthcare Improvement (IHI). She is co-lead of IHI’s Improvement Capability Focus Area and teaches in several of IHI’s programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean Facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was Operations Director for the continuum of care portfolio, overseeing IHI’s work that addresses the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an Assistant Director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. Ms. Baldoza received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.
Amy Reid, MPH is Senior Research Associate at the Institute for Healthcare Improvement (IHI). In her work on the Results and Evaluation team, she implements a theory-driven formative evaluation approach for IHI's work in Africa, Latin America, and North America, through project design and ongoing rapid-cycle evaluation and learning for improvement. In addition, she is the co-chair of IHI’s Diversity & Inclusion Council and is leading IHI’s efforts to integrate health equity into its five focus areas. Previously, she was a Research Assistant supporting QI programs at the North Carolina Area Health Education Center (NC AHEC) and at the University of North Carolina Gillings School of Global Public Health conducting a qualitative evaluation of a maternal and child health QI program in Ghana. She received her MPH in Health Behavior and Health Education at the University of North Carolina and her BS in Biology from Davidson College.
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