Neil Hodgkinson (PhD, MCSM: SharePoint) is a senior program manager in the CXP, CAT team within the Applications and Services Group at Microsoft. Starting his IT career as a SQL and ASP developer almost 18 years ago, Neil naturally transitioned to SharePoint technologies back in 2000 when Microsoft launched SharePoint Team Services. He then worked for a global outsourcer as a SharePoint consultant and engineer before joining the PFE organization at Microsoft in 2005. From 2005 onward, as PFE expanded, Neil was the technology lead for SharePoint in EMEA and helped recruit a number of topclass engineers, many of whom are still with Microsoft today. After five years in PFE, Neil spent three years in the Office 365 escalation team as the EMEA lead, during which time he helped transition Business Productivity Online Services (BPOS)-S and BPOS-D off the SharePoint 2007 platform and onto SharePoint 2010, and then eventually to SharePoint 2013 and Office 365. Neil’s passion for customer satisfaction has been a fixture throughout all his roles at Microsoft, and in his current role, he is still heavily engaged in the Office 365 service, helping with customer escalations and acting in an advisory capacity for field teams engaged in customer projects, especially in the areas of hybrid, disaster recovery, search, and Azure. Neil was content owner and instructor for Search, SQL Operations, and Business Continuity Management for MCM and MCSM, delivering this training on multiple rotations. Neil hails from Manchester, England, and outside of work he is a fan of classic rock music and modern heavy-metal bands. He also plays Association Football and is an active member of his local karate dojo. He is an annual Tough Mudder runner and enjoys the camaraderie of the mudder nation. Most of all, he enjoys making the most of time at home with his wife of 13 years, Julie, and their three children, Luke, Cerys, and James, having fun and living life.