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Stephen K. Kwan

About Me

Dr. Stephen K. Kwan is Lucas Professor of Service Science in the Lucas College and Graduate School of Business at San José State University, USA. He is currently the Associate Dean of Graduate Business Programs. He was the founding chair of the MIS department and had served as the Senior Associate Dean of the College. He is actively involved in research, teaching, and community activities in Service Science, Management, Engineering, and Design (SSMED). He is a recipient of multiple IBM Faculty Awards, and grants from the National Science Foundation (NSF), and National Institute of Standards and Technology (NIST). He had also worked on projects with TOTVS, Sun Microsystems, Cisco, Microsoft, HP, the State of California, the US Army, etc. His current research interests include Standards Education, Global Trade in Services, Service Systems & Service Value Networks, and Design Thinking for Service System Innovation. He had published in the areas of Service Science, Queueing Systems, Database Management, E-Commerce, Standards Education and Standards Policy. He received a B.S. and M.S. in Computer Science from the University of Oregon, and a Ph.D. in Management from UCLA.

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