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Business Communication

Provided by Rochester Institute of Technology (RITx)
4–6 hours
per week, for 3 weeks

$49 USD for graded exams and assignments, plus a certificate

Learn how to effectively communicate and build professional relationships through face-to-face, written, and non-verbal communication.

Before you start

  • No prerequisites.
Course opens: Jun 10, 2019
Course ends: Oct 7, 2019

What you will learn

  • How to critically evaluate your role in workplace interactions
  • How to employ strategies for active listening
  • How to ask questions that move conversations forward
  • How to communicate ideas clearly and succinctly
  • How to assess needs of clients and colleagues
  • Best practices for face-to-face and remote communication


Business communication is vital to professional success.

This course, part of the Soft Skills Professional Certificate program, will help you unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to convey shared meanings in face-to-face and remote professional relationships.

You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

In this course, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience. We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.

Topics will also include:

  • Best practices for written communication
  • Conducting effective meetings
  • Documentation and follow-up techniques
  • Best practices for face-to-face, digital, and mediated communication

This course may be audited free of charge. Learners also have the opportunity to earn a verified certificate of completion. Exclusive learning opportunities such as live events hosted by subject matter experts will be available for verified learners.

Meet your instructors

Andrea Hickerson
Director, School of Communication and Associate Professor
Rochester Institute of Technology
View Courses
This course is part of:

Earn a Professional Certificate in 2-4 months if courses are taken one at a time.

View the program
  1. Business Communication
  2. 12–18 hours of effort

    Learn essential teamwork and collaboration skills to lead, build and motivate teams in the workplace.

  3. 12–18 hours of effort

    The most successful professionals are able to assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario.

  4. 12–18 hours of effort

    Learn how to craft messages and narratives that will resonate with your target audience to create your desired outcome.

  5. 12–18 hours of effort

    Build confidence as a speaker by learning how to use simple tools and skills to prepare and deliver memorable presentations.

  6. 12–18 hours of effort

    Learn how impactful images can enhance your presentation, communication and messaging to impress your audience.

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