• Length:
    8 Weeks
  • Effort:
    18–20 hours per week
  • Price:

    FREE
    Add a Verified Certificate for $299 USD

  • Institution
  • Subject:
  • Level:
    Intermediate
  • Language:
    English
  • Video Transcript:
    English
  • Course Type:
    Instructor-led on a course schedule

Associated Programs:

About this course

Skip About this course

This course uses a dynamic and engaging approach to develop the skills for effective communication in international business settings. This course will include techniques and methods for handling interpersonal encounters in multicultural environments. You will learn best practices in negotiating globally, resolving disputes, and making decisions across cultural boundaries. Working in a global, cross-cultural role requires effective communication with individuals and groups from different parts of the world. The success of a leader depends on his or her ability to work effectively with people who may understand and react to situations differently. Therefore, the ability to communicate effectively is a critical requirement to dispute resolution, decision making and working across multicultural teams. Learners will leave this course with stronger communication skills, knowledge, insights and experiences necessary to be a successful international manager.

What you'll learn

Skip What you'll learn
  • Models of culture, communication and cross-cultural communication interactions and how business relationships are impacted
  • To develop an empirical understanding of how cultures of the world compare to one another
  • To evaluate the impact of cultural differences on managerial communication
  • To be an effective communicator in a cross-cultural setting
  • Influences of personal and cultural “baggage” on cognitive, affective, and cross-cultural behavioral processes and specific examples of how people communicate in different cultures

Meet your instructors

Mansour Javidan
Garvin Distinguished Professor
Thunderbird School of Global Management

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Learner testimonials

"Taking this course was one of the highlights of 2020 for me; I got to grow not only my knowledge base but my network as well. The course is structured in such a way that it enables easy understanding and continuous interactions with the other students taking the course. Each module was thought-provoking. Everything I learned from Professor Javidan was new, fascinating, and easily applicable." - Jessica Odera Muodozie

"This course is really amazing and great. You will learn different strategies, techniques, tips, and lessons on how to negotiate, and it will open your eyes to the hidden beauty of cultures around the world. Professor Javidan is a professional teacher and gives inspiration with his presence on the screen. When I was studying I waited impatiently for the next module...and the next...and the next to watch video lectures with Professor Javidan. What I am saying to you is: you will get quality materials to study, but Professor Javidan makes the course a magical adventure and experience. So this is an awesome course." - Stefan Stefanov

"This is one of the best courses I've taken. Professor Javidan's teaching approach is very understandable. From his lectures, videos, and interviews, I've learned the nitty-gritty of having a global mindset, the peculiarities of each culture, and how to communicate and negotiate successfully in different cultures." - Aanuoluwapo Babalola

Who can take this course?

Unfortunately, learners from one or more of the following countries or regions will not be able to register for this course: Iran, Cuba and the Crimea region of Ukraine. While edX has sought licenses from the U.S. Office of Foreign Assets Control (OFAC) to offer our courses to learners in these countries and regions, the licenses we have received are not broad enough to allow us to offer this course in all locations. edX truly regrets that U.S. sanctions prevent us from offering all of our courses to everyone, no matter where they live.