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Dealing With The Daily Drama

Management effectiveness is not found in some abstract theories but in how you handle the real world, day-to-day, moments that face every manager.

Dealing With The Daily Drama

There is one session available:

After a course session ends, it will be archived.
Starts Feb 15, 2022
Estimated 4 weeks
2–3 hours per week
Progress at your own speed
Optional upgrade available

About this course

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This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.

At a glance

What you'll learn

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  • Manage team communication and conflict
  • Build a culture of customer service
  • Facilitate effective meetings
  • Inspire and evaluate employee performance

About the instructors

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