• Length:
    3 Weeks
  • Effort:
    1–2 hours per week
  • Price:

    FREE
    Add a Verified Certificate for $49 USD

  • Institution
  • Subject:
  • Level:
    Introductory
  • Language:
    English
  • Video Transcript:
    English

Prerequisites

None

About this course

Are you familiar with ‘high-conflict’ behaviours? What are they, and how can you effectively work with high-conflict people? Learn about high-conflict behaviours through this introductory course co-developed by the world-leading experts, Bill Eddy and Megan Hunter, co-founders of the High Conflict Institute in the U.S, and Tania Sourdin, Head of School and Dean at Newcastle Law School in Australia.

In this course, we will explore high-conflict behaviours and provide you with some strategies and skills for handling them in legal disputes and business settings. Guided by real-world examples, you will gain an understanding of the causes and impacts of high-conflict behaviour, and learn effective responses in high-conflict situations. The course will assist you in further developing your skills in conflict resolution and problem-solving.

This course is aimed at anyone who may encounter high-conflict behaviours in a wide range of situations, particularly in a business or legal setting, including:
  • Lawyers or students studying law
  • Business owners
  • Managers
  • HR professionals
  • Administrators
  • Health and medical practitioners.

What you'll learn

  • Categorise common high-conflict behaviours.
  • Describe common high-conflict behaviours.
  • Outline causes and impacts of high-conflict behaviours.
  • Explain how an individual could effectively respond to a high-conflict situation.
  • Develop responses to deal with high-conflict situations.
Week 1: Introducing High-Conflict Behaviours
  • Defining high conflict
  • Recognising high-conflict behaviours
Week 2: Causes and Impacts of High-Conflict Behaviours
  • When do unmanaged emotions become high-conflict?
  • How does high-conflict behaviour affect the workplace, the individual and others?
Week 3: Cycle of High-Conflict
  • Predictive behaviour patterns of high-conflict people
  • De-escalating and responding to high conflict

Meet your instructors

Tania Sourdin
Head of School & Dean, Newcastle Law School
The University of Newcastle, Australia
Bill Eddy
Co-Founder & Training Director
High Conflict Institute
Megan Hunter
Co-Founder & CEO
High Conflict Institute

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