• Length:
    6 Weeks
  • Effort:
    2–3 hours per week
  • Price:

    FREE
    Add a Verified Certificate for $59 USD

  • Institution
  • Subject:
  • Level:
    Intermediate
  • Language:
    English
  • Video Transcript:
    English
  • Course Type:
    Instructor-led on a course schedule

Prerequisites

There are no prerequisites for this course.

About this course

Skip About this course

In a market with rising diversity and uncertainty, employers are not only seeking candidates with intelligence and emotional abilities, but also looking for individuals who are culturally sensitive and resilient. Intelligence quotient, emotional quotient, cultural quotient and adversity quotient are, therefore, among the fundamentals of effective professional communication in a culturally diverse workplace.

Against this backdrop, this course aims to guide job applicants from landing a choice position to performing professionally at work. Topics 1 and 2 facilitate the acquisition of professional communication skills associated with personal branding, CV writing, LinkedIn profile management, and interview skills. Topics 3, 4 and 5 look into relationship building, teamwork, conflict management, negotiation and presentation which are crucial to building and sustaining professional credibility.

What you'll learn

Skip What you'll learn

By the end of the course, participants should be able to:

  • Identify their values, strengths and weaknesses using the IQ-EQ-AQ-CQ framework
  • Apply strategic language to craft their personal brand for the workplace through their resume, cover letter and LinkedIn profile
  • Demonstrate effective verbal and non-verbal communication in professional settings
    Distinguish cultural nuances in professional communication and adapt effectively to different organizational settings
  • Build credibility through effective communication in a culturally diverse workplace
  • Communicate effectively to facilitate teamwork, negotiate and manage conflict in different cultural contexts
  • Craft and deliver audience-centric and persuasive presentations

Topics

  1. Crafting a professional resume, cover letter and LinkedIn profile

  2. Preparing for an interview

  3. Building credibility in a diverse and evolving workplace

  4. Working in teams, managing conflict and negotiation

  5. Presenting persuasively in the workplace

Meet your instructors

Aileen Lam
Ms
National University of Singapore
Jodie Luu
Ms
National University of Singapore
Sylvia Sim
Ms
National University of Singapore

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