• Length:
    4 Weeks
  • Effort:
    3–4 hours per week
  • Price:

    FREE
    Add a Verified Certificate for $99 USD

  • Institution
  • Subject:
  • Level:
    Intermediate
  • Language:
    English
  • Video Transcript:
    English

Prerequisites

Microsoft Professional Program: IT Support

About this course

The IT Support capstone project includes a hands-on simulation, a live facilitated role-play, and an optional practice job-interview.

You will be provided with a series of challenges around core subject areas that validate and assess your understanding and mastery of key aspects associated with IT Support.

What you'll learn

  • IT Support Agent skills (process knowledge)
  • Professional skills (Interpersonal, troubleshooting, communication, and documentation skills)

Meet your instructors

Robert Deupree Jr.
Senior Content Developer
Microsoft
Brandon Neeb
Content Developer
Microsoft
Bernie Lawrence
CEO
Lawrence Associates LLC
James Seymour
Principal Content Publishing Manager
Microsoft
Tony Frink
Senior Content Development Manager
Microsoft
Steve Hagwood
Learning Solutions Consultant
University of North Carolina
Nelson Riera
Sr. Partner Technical Advisor
Microsoft

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