• Length:
    4 Weeks
  • Effort:
    3–4 hours per week
  • Price:

    Add a Verified Certificate for $99 USD

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  • Video Transcript:


Microsoft Professional Program: IT Support

About this course

Skip About this course

The IT Support capstone project includes a hands-on simulation, a live facilitated role-play, and an optional practice job-interview.

You will be provided with a series of challenges around core subject areas that validate and assess your understanding and mastery of key aspects associated with IT Support.

What you'll learn

Skip What you'll learn
  • IT Support Agent skills (process knowledge)
  • Professional skills (Interpersonal, troubleshooting, communication, and documentation skills)

Meet your instructors

Robert Deupree Jr.
Senior Content Developer
Brandon Neeb
Content Developer
Bernie Lawrence
Lawrence Associates LLC
James Seymour
Principal Content Publishing Manager

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