Skip to main content

Storytelling in the Workplace

Provided by Rochester Institute of Technology (RITx)
See prerequisites
4–6 hours
per week, for 3 weeks

$49 USD for graded exams and assignments, plus a certificate

Learn how to craft messages and narratives that will resonate with your target audience to create your desired outcome.

Start Date:

Before you start

Course opens: May 14, 2019
Course ends: Sep 3, 2019

What you will learn

  • Understand the elements of effective stories and how to use them in the workplace
  • How to tailor your messaging to a defined target audience
  • How to structure written messages for maximum audience impact, taking into consideration tone, style, point of view
  • How various platforms convey messages differently in a professional setting


When you think about the most influential figures in your organization, in your country, and in the world, one of the qualities they all likely have in common is that they are exceptional storytellers. Everyone tells stories—that’s how we build community and share ideas. However, we don’t always tell our story as effectively as we intend to.

Stories, or narratives, in the workplace may take the form of email communications, proposals, briefs, project or product kickoffs, and presentations.

In this course, part of the Soft Skills Professional Certificate program, you’ll learn about the structure of a narrative and how it varies depending upon the situation, the medium used, and the audience. In today’s world of abbreviated messaging through a variety of devices, the importance of crafting a cohesive, professional, and understandable message to achieve a desired outcome is more important than ever.

You will learn how to create written messaging tailored to a target audience and how to determine the specific medium through which it should be communicated.

You will also study best practices for writing in all forms of media common to today’s workplace, focusing specifically on:

  • Structure
  • Point of view
  • Tone
  • Style

You will also study and analyze a variety of messages which use different writing styles directed toward specific target audiences.

This course may be audited free of charge. Learners also have the opportunity to earn a verified certificate of completion. Exclusive learning opportunities such as live events hosted by subject matter experts will be available for verified learners.

Meet your instructors

Andrea Hickerson
Director, School of Communication and Associate Professor
Rochester Institute of Technology
View Courses
This course is part of:

Earn a Professional Certificate in 2-4 months if courses are taken one at a time.

View the program
  1. 12–18 hours of effort

    Learn how to effectively communicate and build professional relationships through face-to-face, written, and non-verbal communication.

  2. 12–18 hours of effort

    Learn essential teamwork and collaboration skills to lead, build and motivate teams in the workplace.

  3. 12–18 hours of effort

    The most successful professionals are able to assess the environment, analyze a situation, design a solution, and ultimately win in a competitive scenario.

  4. Storytelling in the Workplace
  5. 12–18 hours of effort

    Build confidence as a speaker by learning how to use simple tools and skills to prepare and deliver memorable presentations.

  6. 12–18 hours of effort

    Learn how impactful images can enhance your presentation, communication and messaging to impress your audience.

Get started in communication

Browse other communication courses
Of all edX learners:
73% are employed
Of all edX learners:
45% have children
Based on internal survey results
422,373 people are learning on edX today