• Length:
    4 Weeks
  • Effort:
    3–5 hours per week
  • Price:

    FREE
    Add a Verified Certificate for $99 USD

  • Institution
  • Subject:
  • Level:
    Intermediate
  • Language:
    English
  • Video Transcript:
    English

Prerequisites

​ Experience managing or deploying a Skype for Business 2015 system. ​Foundational knowledge of networking technologies Foundational knowledge of Microsoft Exchange Server and Windows Server technologies. Foundational knowledge of Microsoft SQL Server. Foundational knowledge of Azure Active Directory.  

About this course

In Troubleshooting Skype for Business, we examine the Skype for Business 2015 architecture and learn how to troubleshoot Skype for Business related issues including:

  • Analyzing the client sign in process
  • Conferencing
  • Persistent chat
  • Presence issues
  • Remote connectivity
  • Firewalls
  • Edge Server configurations
  • PBX integrations

This course will be most valuable for IT Professionals who manage Skype for Business deployments.

What you'll learn

What you’ll learn:

  • Identify Firewall configuration issues
  • Trace Skype for Business communications with CLS and client logs
  • Analyze traces and messages with Snooper
  • Troubleshoot Skype for Business sign-in process
  • Troubleshoot Enterprise Voice configurations
To be completed and manually uploaded in the Handouts section of the course.

Meet your instructors

Alan Maddison
Solutions Architect, Office 365 Center of Excellence
Microsoft
Richard Luckett
Consultant
Learn IT Solution Group
Doug Lawty
Solutions Architect in the Office 365 Center of Excellence
Microsoft

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