• Duración:
    6 semanas
  • Dedicación:
    6–8 horas por semana
  • Precio:

    GRATIS
    Agregar un Certificado Verificado por $198 USD

  • Institución
  • Tema:
  • Nivel:
    Intermediate
  • Idioma:
    English
  • Transcripciones de video:
    English, 中文

Prerrequisitos

Leaners need to have hospitality and tourism related experiences.

Sobre este curso

Marketing within the hotel and tourism industry presents unique challenges, as marketers are tasked with selling services and memories rather than goods. In this hospitality management course, you will learn how to apply marketing knowledge and skills to the hotel and tourism industry. You will learn best practices for building customer loyalty and creating a strong brand and learn how to efficiently communicate to stakeholders through integrated marketing communications. You will also learn about the importance of marketing to both previous and new customers.

Students’ learning experience will be enhanced through the use of creative approaches to solve marketing problems in hotel and tourism settings.

Note that this course is priced at USD $198.

Lo que aprenderás

  • Examine and evaluate the marketing theories and concepts within the context of management and operations of hospitality and tourism organizations
  • Analyze the relationship between consumers, practitioners, and policy makers of hospitality and tourism services/products
  • Evaluate the contributions and impacts of hospitality and tourism in social, economic, political, cultural, and other areas
  • Analyze and apply various marketing theories and concepts to practical applications in the hospitality and tourism industry
  • Communicate and respond appropriately to stakeholders in the hospitality and tourism industry
  • Identify marketing problems within the hospitality and tourism context, and apply marketing knowledge and skills to solve the problems
  • Organize and analyze related numerical and graphical data, and translate them into business information.
Week 1: Introduction
Introducing the course, marketing theories and concepts within the context of hospitality and tourism industry.
Examining the changing hospitality and tourism environment, and discussing its impacts on and implications for the marketing of hospitality and tourism.

Week 2: Market Segmentation Analysis and Branding
Reviewing the concept, role, approaches, conduction, and future trends of market segmentation analysis in tourism industry.
Understanding brand development by knowing the brand equity and brand DNA.

Week 3: Strategic Marketing
Analyzing the relationship between consumers, practitioners, and policy makers, how it evolves over time, and the role of strategic marketing in hospitality and tourism.

Week 4: Individual Customers and Organizational Customers
Understanding individual customers and their motivation in hospitality and tourism.
Understanding organizational customers and success factors of marketing Meeting, Incentive, Conference, and Exhibition (MICE) business.

Week 5: Integrated Marketing Communication
Discussing the role of marketing communication in hospitality and tourism, analyzing the effectiveness of different communication platforms, and examining the fast-changing landscape in digital marketing.

Week 6: Destination Experience Marketing and Management
Introducing the concept of destination marketing, discussing the key challenges in strategic marketing, describing destination experience planning in action, and illustrating successful international case studies related to destination marketing.

Conoce a tus instructores

Sangwon Park, Ph.D.
Associate Professor
The Hong Kong Polytechnic University

Obtén un Certificado Verificado para destacar los conocimientos y las habilidades que adquieras $198.00

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¿Quién puede hacer este curso?

Lamentablemente, las personas de uno o más de los siguientes países o regiones no podrán registrarse para este curso: Irán, Cuba y la región de Crimea en Ucrania. Si bien edX consiguió licencias de la Oficina de Control de Activos Extranjeros de los EE. UU. (U.S. Office of Foreign Assets Control, OFAC) para ofrecer nuestros cursos a personas en estos países y regiones, las licencias que hemos recibido no son lo suficientemente amplias como para permitirnos dictar este curso en todas las ubicaciones. edX lamenta profundamente que las sanciones estadounidenses impidan que ofrezcamos todos nuestros cursos a cualquier persona, sin importar dónde viva.