Sobre este cursoOmitir Sobre este curso
The spectrum of services is remarkably diverse. As consumers, we continue to add services to make our lives simpler, productive and more enjoyable. Be it banking, healthcare, hospitality, airline, communication and connections. One way or the other, we consume and experience a variety of services everyday.
New services are being launched regularly. Many of them have transformed the industries and the economies. This course aims to equip learners to understand the opportunities and challenges in marketing and managing services.
You will understand about the characteristics of services and their implications on conceptualization, design, and delivery. You will also get to understand the need for coordinated organizational effort through marketing, human resources and operations in delivering superior service.
Drawing on research and examples from successful businesses, this course will equip learners with frameworks and models that can be applied in a variety of service contexts.
The discussions in the course will revolve around the fundamental concepts of services marketing and best practices across industries and business models.
Lo que aprenderásOmitir Lo que aprenderás
- Fundamentals of services marketing
- Strategic and tactical aspects of services marketing
- Branding services
- Services marketing mix
- Delivering service value
- Service quality and excellence
Plan de estudiosOmitir Plan de estudios
Week 01: Fundamentals of Services Marketing
What are Services, its Nature and characteristics, service encounter, consumer behavior, and strategic & tactical aspects of services marketing.
Week 02: Service Product & Branding
What is a Service Product, Concept of brand and its uses.
Week 03: Price & Promotion of Services
Pricing challenges, Pricing program, Revenue Management, Promotion mix, Promotion & Advertising strategies.
Week_04: Place & Process Decisions
Place and Process Decisions
Week_05: People & Physical Evidence
People management in service organizations and importance of Physical Evidence in Services Marketing
Week_06: Service Excellence Service Excellence, Delivering Value, Service Quality, Service Recovery.
Conoce a tus instructores
Obtén un Certificado Verificado para destacar los conocimientos y las habilidades que adquieras$149 USD
Oficial y verificado
Obtén un certificado con la firma del instructor y el logotipo de la institución para demostrar tus logros y aumentar las posibilidades de conseguir trabajo
Fácil de compartir
Agrega el certificado a tu currículum o publícalo directamente en LinkedIn
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edX, una organización sin fines de lucro, se sustenta con los certificados verificados para financiar la educación gratuita para todo el mundo