• Identify the basic concepts necessary to formalize a micro and small company and understand planning as a tool for strategic management.
• Identify the main concepts of logistics as well as the basic processes to articulate it with the processes in your company.
• Getting to know the actors involved in the operation flow in order to understand their importance in the value network
• Learn about trends in logistics and in the market and relate them to good practices in your business.

Module 0: Welcome

• Why does a micro and small company need logistics?

Module 1: The supply chain and its actors

• Why design a supply chain?
• • What is a supply chain?
• • Flows in the supply chain
• • Actors and logistic activities of the value network
• • Evolution to value network
• • Planning logistical processes

Module 2: Demand management

• What is demand?
• Demand forecasting
• Offer development
• Demand vs offer
• Service strategy
• Variability of demand

Module 3: Sales and operations planning

• What is sales and operations planning – S&OP?
• Sales and operations planning structure – S&OP
• How is sales and operations planning developed – S&OP?
• Planning forecasting

Module 4: logistics strategy

• Levels of planning
• Logistics decisions
• Goals of logistics management
• Indicators