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Supply Chain Management Tools & Techniques

Learn skills and tools that support supply chain operation, including Aggregate Planning, Sales Order Fulfillment, Lean, Sustainability and Team Dynamics ​- part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate

Supply Chain Management Tools & Techniques

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Comienza el 28 sept
4 semanas estimadas
2–8 horas por semana
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Sobre este curso

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This course is part of the edX Professional Certificate program Certified Supply Chain Analyst (CSCA), offered by ISCEA. This course prepares you for the ISCEA Certified Supply Chain Analyst (CSCA) Exam on edX and is a requirement for becoming ISCEA certified. To become an ISCEA Certified Supply Chain Analyst (CSCA), you must complete all three preparatory courses and successfully pass the CSCA Exam.

Supply chains are complex and keeping them both operating and improving is a great challenge. This course is designed to provide a broad set of tools currently used in the industry to make their supply chains efficient and competitive.

From the operations perspective, the course provides an introduction to Sales Order Fulfillment and Aggregate Planning, along with the planning strategies to produce what the market demands.

From the continuous improvement perspective, the course explains the importance of Lean and Six Sigma and sustainability in the supply chain; including life cycle analysis and environmental considerations. The course concludes with team dynamics, covering customer-supplier relationships and best practices for engaging with customers.

This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.

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Lo que aprenderás

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  • Aggregate planning within supply and operations planning
  • Sales order fulfillment in the context of logistics management
  • Lean and continuous improvement tools that can be used for supply chain optimization and quality management
  • The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
  • The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

Plan de estudios

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Aggregate Planning

  • Objective
  • Required Information
  • Strategies
  • Methods
  • Examples

Sales Order Fulfillment

  • MRP Input and Output
  • Gross and Net Requirements
  • MRP Management
  • Legacy of Our Planning Processes
  • Demand Driven Requirements Planning

Lean and Continuous Improvement Tools

  • What is Lean?
  • Characteristics of Lean
  • Origins of Lean
  • Tools & Techniques
  • Fishbone, Scatter Diagrams, 5Why's, SPC, SPC etc.
  • What is Six Sigma?
  • Six Sigma Project Team•Define-Measure-Analyze-Improve-Control (DMAIC)


  • What is sustainability?
  • Product life cycle considerations
  • Utilize a systems view
  • Goals for environmentally friendly designs
  • Guidelines for Environmentally Friendly Designs
  • Production process considerations
  • Environmentally Friendly Production Processes
  • Reduce, reuse, recycle

Team Dynamics

  • Organizational Structures
  • Team Dynamics
  • Customer-Supplier Relationships
  • Manage Customer Relationships
  • Practices for Dealing with Customers
  • Collect Customer Information
  • Understand Customer Needs
  • Guiding Principles in Supplier Relationships
  • Practices for dealing with customers

Testimonios de los estudiantes

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This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.

"My expectations were met. The content is updated and provides a good perspective on the Supply Chain" - Diana Diaz Porras, Colombina

"It is practical course. I was able to improve both my skills and knowledge. I recommend it!" - Rosa Oritz, General Motors

"I recommend it for both those who need to learn the basics, and those working with these concepts on a daily basis" - Carolina Sánchez Barrantes, Freudenberg Medical

"This certification has provided me with in-depth knowledge about the fundamental issues in supply chain management. It enables better decision making that translate in efficient operations and business transactions" - Muhammad Imran Munawer

"This credential will help you master the concepts and techniques that are required to become a key player in your organization" - Arsal Jawaid

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Preguntas frecuentes

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How will this course get me closer to become an ISCEA Certified Supply Chain Analyst - CSCA?

  • This course is one of 3 courses required to become a CSCA. The completion of the following courses is required to take the CSCA Certification Exam:
    • CSCA01: Supply Chain Planning and Strategy
    • CSCA02: Procurement & Logistics Management
    • CSCA03: Supply Chain Management: Tools & Techniques
  • After completing the three courses you have to pass the Certification Exam to earn the CSCA designation:
    • CSCA-EXAM: Certified Supply Chain Analyst - CSCA - Certification Exam

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