Upon completion of this course, participants should be able to:

• Define the concept of Human Resource Management and identify how it can help tax administrations achieve their strategic goals.
• Describe a HRM strategy. Explain how HRM is organized within a tax administration.
• Describe a career path and adequate remuneration structure within a tax administration.
• Identify key areas of effective HRM within a tax administration and some of the supporting principles. Define what the function of learning and development is and why it is important for tax administrations.