IBM: IBM Cloud Associate Site Reliability Engineer

Welcome & Introduction:

• Understand day-to-day activities of an SRE

SRE Fundamentals & Terminology:

• Define key SRE responsibilities and SRE principles
• Compare SLOs, SLIs, and SLAs and the relationship between them
• Recall the benefits and foundational techniques of reliability and resiliency
• Distinguish between the types of monitoring and techniques used to observe a system
• Identify availability and performance impacts and solutions
• Discover the value of the four golden signals and how troubleshooting is used to solve problems

Incident Management and Post Incident Reviews:

• Outline key tenets of Incident Management and related toolchains and architecture
• Describe the service management process and how it relates to SRE
• Define problem management and root cause analysis, their benefits and post-incident review concepts
• Demonstrate understanding of rank-ordered actions and automation use cases

Observability Topics:

• Outline the benefits and strategies of monitoring and observability
• Review types and methods of monitoring, monitoring tools, and metrics
• Review resource utilization requirements and their application to monitoring strategies
• Outline the purpose, benefits, and best practices of automated application monitoring
• Demonstrate the importance of logging to SREs

Troubleshooting and Runbooks:

• Explain how troubleshooting fits into the SRE role
• Define IBM Cloud Code Engine and how it is used for logging, monitoring, auditing and troubleshooting information
• Demonstrate troubleshooting techniques for virtual server instances, IBM Cloud for VMware®, IBM Cloud Internet Services, and block storage issues
• Review how to troubleshoot a 500 internal server error

Operations:

• Identify the guidelines for an ORR and how to perform one
• Apply SRE roles and responsibilities to application deployments
• Define high availability and service architecture components as it relates to the workload
• Recall the five tenets of Service Management and Operation as it relates to microservice architecture
• Demonstrate best practices for backup, restore, and archive data on IBM Cloud native applications
• Define data storage replication concepts for high availability and disaster recovery across various platforms and solutions

Deployments:

• Define the purpose, benefits, and activities of continuous integration, continuous delivery, and continuous deployment
• Recall the benefits and approach of Infrastructure as Code with Schematics
• Compare the three zero downtime deployment models

Security on IBM Cloud:

• Recall how to recognize and respond to security issues
• Define user-related security policies
• Outline Security Information and Event Management (SIEM)
• Classify IBM's security incident response management
• Define the role of an SRE in monitoring security issues

Module 1: Welcome & Introduction

You will cover the following topic:

• Welcome and Introduction

Module 2: SRE Fundamentals & Terminology

You will cover the following topic:

• SRE Fundamentals and Terminology

Module 3: Incident Management and Post Incident Reviews

You will cover the following topics:

• Overview of Incident Management
• Overview of Problem Management

Module 4: Observability Topics

You will cover the following topics:

• Overview of Observability
• Metrics, Traces, and Alerts
• Monitor Resource Utilization
• Understanding Observability Automation

Module 5: Troubleshooting and Runbooks

You will cover the following topics:

• Overview of Troubleshooting
• Concepts and Tools to Troubleshoot IBM Cloud Code Engine
• Troubleshoot Problems Caused by Compute Infrastructure and Network
• Troubleshoot Problems Caused by Storage
• Exercise: Use IBM Log Analysis to Troubleshoot a Problem

Module 6: Operations

You will cover the following topics:

• Operational Readiness Review
• Overview of Resiliency for the Workload
• IBM Cloud Tools and Technology for Operations Management
• Implementing and Managing Backup and Recovery
• Storage Replication and Failure Domains

Module 7: Deployments

You will cover the following topic:

• Release Strategies and Concepts

Module 8: Security on IBM Cloud

You will cover the following topic:

• Security Policies and Monitoring Threats