What you will learn
- Tools and techniques to engage users throughout their customer journey.
- How to support customers and build customer satisfaction and loyalty by developing a win-win relationship to better serve and retain them.
- Segment strategies that can include sales, acquisition, ecommerce, product education, product use, customer service, and help desk alignment.
- Analyze all the digital channels a customer interacts with within your business or organization, and how to communicate in an effective way.
- Understand all the digital touchpoints your customer has with your brand, including email, social media, and your website.
Program Overview
Expert instruction
2 skill-building courses
Self-paced
Progress at your own speed
2 months
5 - 8 hours per week
Discounted price: $448.20
Pre-discounted price: $498USD
For the full program experience
Courses in this program
TecdeMonterreyX's Digital Marketing and Customer Engagement Professional Certificate
- Digital Commerce Reinventing Business Models
- Digital Marketing and Data Driven Analytics
- Job Outlook
Meet your instructors from Tecnológico de Monterrey (TecdeMonterreyX)
Experts from TecdeMonterreyX committed to teaching online learning
Enrolling Now
Discounted price: $448.20
Pre-discounted price: $498USD
2 courses in 2 months
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