State-Bank-of-India: The Role of Empathy in Customer Experience
Empathy, as defined in the Oxford Dictionary, is the ability to understand another person’s feelings, experience, etc. Empathy is increasingly being recognized by organizations across the world as an important component of customer centricity. The better an organization understands its clients’ needs, better will be the delivery of its products and services. And to understand its customers’ needs and expectations, organizations will have to step in their shoes or let us say ‘empathize’ with their customers.
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The Role of Empathy in Customer Experience
De un vistazo
- Institution State-Bank-of-India
- Subject Negocios y administración
- Level Introductory
- Prerequisites
None
- Language English
- Video Transcript English
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