About this courseSkip About this course
Teamwork is an essential component of most professional activities in the modern world. But what makes an effective team?
This course is an introduction to teamwork skills for all disciplines that will help you improve your own performance and that of your team.
It covers why teams are important, the roles of individuals in a team, systems and processes for effective teamwork and communication, and methods for addressing team conflict.
Throughout the course you will be provided with a range of tools and templates that you will be able to use with any team.
Join us and learn how to make teams work for everyone.
What you'll learnSkip What you'll learn
- What you need to know about teams - types of teams, lifecycle of teams, what makes high performing teams
- How to be an effective team member - commitment, team roles, leadership, communication
- The systems and processes for building high performance teams including team diagnosis tools
- How to understand and resolve team conflict and dysfunction
Section 1 What is a team? What can teamwork achieve and what are the traits of high-performing teams? The lifecycle of teams - forming, storming, norming and performing.
Section 2 Personalities and role preferences in teams What are the personalities, contexts, and social norms that underpin team interactions? How can we understand team working preferences and potential conflicts?
Section 3 Critique a hypothetical team Analyse the potential for success of a hypothetical team and the need for strategies.
Section 4 Everyday teamwork planning tools Tips for new teams, team meetings, project planning and team decision-making.
Section 5 Leadership, assertiveness, and cooperation Why everyone should develop these attributes and what are the frameworks for developing them for yourself. How to lead a team when your turn comes.
Section 6 Maintaining your team Effective communication, embracing diversity, and staying ahead of team conflict.
Section 7 Addressing team conflict The reality of team conflict and dysfunction, how conflict escalates, addressing team conflict and team dysfunction, and a DIY team problem solving diagnosis tool.
Approach: Video interviews, short answer questions, polls, drag and drop activities, multiple choice questions, peer assessments, and discussion.
Meet your instructors
Pursue a Verified Certificate to highlight the knowledge and skills you gain$49.00
Official and Verified
Receive an instructor-signed certificate with the institution's logo to verify your achievement and increase your job prospects
Add the certificate to your CV or resume, or post it directly on LinkedIn
Give yourself an additional incentive to complete the course
Support our Mission
EdX, a non-profit, relies on verified certificates to help fund free education for everyone globally
"Very useful overview of the main theories in the field, and it was great to practice with the tools that are provided in this course. Because of that practice, this goes well beyond simply reading a book. Great learning experience!" -Lennert Veerman