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BoxPlay: Active Listening: How to Be an Effective Communicator

Explore the benefits of active listening and unlock the secret to successful communication in your professional and personal life.

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About this course

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Unleash the power of listening

In this course, you will learn about the different listening styles: passive, competitive, selective and active listening, and how to distinguish between them. With this knowledge, you will understand why active listening is the most effective form of language and communication, and how you can immediately implement it in all your conversations.

You will learn how active listening means paying more attention, absorbing more information, and thinking critically. This means no more repetition, no more misunderstandings, and no more wasted time.

Inspire teamwork

By enhancing communication skills and discovering each other’s strengths and weaknesses, foster greater unity and synergy within your team.

Nail conflict resolution

Understanding the different communication styles enables you to anticipate potential conflicts and address their underlying causes.

Drive sales

Learn to establish a genuine human connection with others, a skill which is highly coveted by prospects, clients and customers.

Collaboration, productivity, success. It all begins with Active Listening…

At a glance

  • Language: English
  • Video Transcript: English

What you'll learn

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By the end of the course, you‘ll be able to…

  • Master the Art of Listening. Investigate the importance of active listening and the other three basic listening types.

  • Recognize Your Patterns. Identify the key characteristics of passive, competitive and selective listening, and eliminate these habits to become a more active listener.

  • Improve your approach. Prepare for conversations or meetings to encourage more active listening in yourself and in others.

About CQ: Communication Quotient™

This course draws on the CQ: Communication Quotient™ strategies and models. Based on cutting edge psychology, neuroscience and communication research, CQ assesses your habits and tendencies to help you better understand who you are and how you communicate with the world around you.

Hollywood storytelling

Enter the CQ Matrix, a research facility where data scientist Dr. Beck is training the sentient robot, E.I., to become an Active Listener. But it’s not just the machine who needs to master this vital skill – many of the humans at the facility could benefit too! Take part in training simulations with E.I. and the team.

Expert knowledge

Benefit from the combined wisdom of behavioral and communication experts and neuroscientists, with accompanying statistics and relatable examples. This course is created by BoxPlay, an Emmy award-winning company on a mission to democratize career success.

‍Visual learning and actionable content

Our innovative, multimedia, step-by-step approach walks you through the entire process of becoming an Active Listener. Beautiful infographics and engaging gifs help explain the strategies behind the CQ: Communication Quotient™ methodology.

  • About CQ: Communication Quotient™. Learn about the CQ: Communication Quotient™ methodology and why it is so important to become a better communicator.
  • Introduction to Active Listening. Learn what is meant by "active listening" and how people can improve their listening skills.
  • Passive, Competitive & Selective Listening. Take a deeper look at the definition and characteristics of passive, competitive and selective listening, and how to avoid them.
  • The Components of Active Listening. Recognize the characteristics of active listening, and explore some strategies that can help make you a more active listener.
  • Activity, Exam & Resources. Test your knowledge with a final online exam to complete the course and earn your final certificate. Download the syllabus, a glossary, and ongoing activities to inspire life-long practice.

Learner testimonials

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"Active Listening immediately saved me and my sales teams time, frustration and stress." - Keri Hawkins - Head of Training, Alto Pharmacy

"I’ve taken many courses over the years and this has been the best by far. Love it and I keep practicing!" - Milena Marinova, Leading AI Expert

"Active Listening has completely changed the way I have conversations. It has transformed my life." - Peia Douglas - Student, University of St Andrews

Frequently Asked Questions

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What can I expect from BoxPlay’s courses?

BoxPlay's courses offer engaging and impactful learning experiences through the art of storytelling and entertainment. Using relatable scenarios and multimedia, coupled with expert insights, bitesize theory, and exercises, you'll learn while having fun. Real-world examples further reinforce your understanding, making it easier to put theory into practice.

Where does the learning come from?

We base our learning design on scientifically proven strategies, such as reciprocal determinism, contextual polymorphism, and relational framing. Our team of behavioral experts, clinical psychologists, and neuroscientists, along with carefully selected subject matter experts, contribute their knowledge to ensure that everything we do is supported by science.

Why is the knowledge retention better with BoxPlay?

Our visually-led approach ensures that you won't forget the content easily. The beautiful aesthetics are deliberately designed to aid your recall ability. We also incorporate knowledge checks and a final exam to measure your comprehension, resulting in a killer combination that promises 20% higher retention over time.

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