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State-Bank-of-India: The ABC of Business Communication

Businesses cannot function without communication. Communication is required to connect with people within an organisation or unit and with the outside world. Communication is a two-way process. This lesson provides a complete structure and process of communication with special reference to communication in organisations. It discusses various factors in Business Communication and explains the communication process including different communication networks with their utilities. It also provides valuable inputs to overcome the barriers to communication to make it more effective.

4 weeks
1–3 hours per week
Self-paced
Progress at your own speed
This course is archived
The ABC of Business Communication

About this course

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  • What is communication? What is Business communication?
  • Components of communication and communication process.
  • Communication networks in business and their effectiveness.
  • Various types of business communications.
  • Barriers to business communication and how to overcome them.
  • How you can make your business communication more effective.

Do you agree that the success of a business depends on how effectively people communicate within the business, from top to bottom, from bottom to top and with the outside world? Better communication not only aids personal development of people but also builds a positive image of the organisation. It impacts collaboration, negotiation and relationship with stakeholders.

Do you want to enhance your effectiveness and be successful in your business with improved communication skills?

Do you want to bring more positive results in your personal and business life?

If your answer to these questions is “Yes”, then this course is for you.

At a glance

  • Language: English
  • Video Transcript: English
  • Associated skills:Telecommunications Networks, Business Communication, Communications, Negotiation

What you'll learn

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You will Learn

  • Basic concept of communication
  • Components of business communication and process of communication
  • Communication networks and their effectiveness
  • Barriers to business communication and ways to overcome them
  • Types of business correspondence
  • Communication skills and persuasive communication ****

Syllabus

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Week 1

Module 1. What is Business Communication?

i. Definition of communication

ii. Functions of communication

iii. Components of communication

iv. Communication in business

v. Methods of communication

vi. Self-assessment

Module 2. Communication Networks in Organisations

i. Direction of communication – External and Internal Communication

ii. Communication channels

iii. Communication networks and their effectiveness

iv. Self-Assessment

Week 2

Module 3.1: Communication Skills

i. Empathetic listening

ii. Confidence

iii. Clarity

iv. Politeness

v. Self-assessment

Module 3.2: Persuasive Communication

i. Acceptance

ii. Active listening

iii. Cross-cultural communication

iv. Self-assessment

Week 3

Module 4. Barriers to Communication

i. Barriers to communication and overcoming them

ii. Common errors in written and oral communication

iii. Self-assessment

Week 4

Module 5. Communication Climate and Patterns

i. Communication climate

ii. Comparison of communication patterns

iii. Self-assessment

Ways to take this course

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Certificate

Free

Price

$149 USD

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Graded assignments and exams

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