About this courseSkip About this course
By taking this course, developed around one of the world’s premier destinations, Queensland in Australia, you will experience challenges, and solutions, reflective of the thriving global tourism and travel industry. With over a billion international tourist arrivals per annum worldwide over recent years, more people from around the world are setting out for new destinations. The purpose of their travel is changing too. It's a great time to experience an industry that touches our lives in many meaningful ways.
This course will provide you with substantive insights into the management challenges facing destinations and operators. It will show you the proper steps to follow for research-informed resolutions. The course comprises seven modules, with each module co-delivered by two or more expert academics. Developed in partnership with Tourism and Events Queensland, the statutory marketing authority for tourism in Queensland, several modules have been shot on-location across Queensland’s premier tourism destinations. The course features case studies of leading tourism and hospitality companies and interviews with prominent industry professionals. In addition, you'll hear from public sector officials representing government, peak industry bodies, destination management and marketing organisations, hotels and resorts, attractions, tour operators, transport and local communities.
Eleven leading academics share their expertise taking the learner through a visceral journey of self-discovery and exploration of various aspects of tourism planning, management of services and experiences, the changing role of technology in decision-making, and management of workforce and risk in tourism.
The course is particularly designed for:
- Professionals working in the tourism (hospitality, events, sport and leisure) industries
- Students learning about these industries for the first time
- Individuals who have an avid interest in tourism
^ Course image credit: Tourism Events Queensland
What you'll learnSkip What you'll learn
- Understand the complexity of challenges faced by the tourism industry
- Examine tourism and travel management principles
- Create resolutions and strategies to address tourism issues and challenges
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"The business-like lectures were really professional. I had the sensation even as I sat in my living room that I was actually inside a real classroom." -- Previous Learner