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The National University of Singapore: Intercultural Communication at Work – Land the job and do it well

Leveraging a holistic understanding of intelligence, emotional, cultural and adversity quotients, this course guides job applicants in resume writing, interview skills and professional communication skills for teamwork, conflict management, negotiation and presentation

6 weeks
2–3 hours per week
Self-paced
Progress at your own speed
Free
Optional upgrade available
Intercultural Communication at Work – Land the job and do it well

About this course

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In a market with rising diversity and uncertainty, employers are not only seeking candidates with intelligence and emotional abilities, but also looking for individuals who are culturally sensitive and resilient. Intelligence quotient, emotional quotient, cultural quotient and adversity quotient are, therefore, among the fundamentals of effective professional communication in a culturally diverse workplace.

Against this backdrop, this course aims to guide job applicants from landing a choice position to performing professionally at work. Topics 1 and 2 facilitate the acquisition of professional communication skills associated with personal branding, CV writing and interview skills. Topics 3, 4 and 5 look into relationship building, teamwork, conflict management, negotiation and presentation which are crucial to building and sustaining professional credibility.

At a glance

  • Institution: NUS
  • Subject: Communication
  • Level: Intermediate
  • Prerequisites:

    There are no prerequisites for this course.

  • Language: English
  • Video Transcript: English
  • Associated skills: Relationship Building, Negotiation, Teamwork, Resilience, Writing, Cultural Sensitivity, Conflict Management, Presentations, Emotional Intelligence, Management, Intercultural Communication, Personal Branding

What you'll learn

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By the end of the course, participants should be able to:

  • Identify their values, strengths and weaknesses using the IQ-EQ-AQ-CQ framework
  • Apply strategic language to craft their personal brand for the workplace through their resume, cover letter and LinkedIn profile
  • Demonstrate effective verbal and non-verbal communication in professional settings
    Distinguish cultural nuances in professional communication and adapt effectively to different organizational settings
  • Build credibility through effective communication in a culturally diverse workplace
  • Communicate effectively to facilitate teamwork, negotiate and manage conflict in different cultural contexts
  • Craft and deliver audience-centric and persuasive presentations

Syllabus

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Topics

  1. Crafting a professional resume and cover letter

  2. Preparing for an interview

  3. Building credibility in a diverse and evolving workplace

  4. Working in teams, managing conflict and negotiation

  5. Presenting persuasively in the workplace

Ways to take this course

Choose your path when you enroll.

Verified Track

Audit Track

Price

$59 USD

Free

Access to course materials

Unlimited

Limited

Expires on Nov 3

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Shareable certificate upon completion

Graded assignments and exams

Read our FAQsin a new tab about frequently asked questions on these tracks.

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