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Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations.
After a course session ends, it will be archived.
NOTE: This is a live classroom held via Zoom. You can choose from any of these date and time options:
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Attendees must be present for the entire 4 hours of their course_
In Communication: Connect Through Conversations, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
This is a live, scheduled, 4-hour workshop. This course will take place via Zoom, and there is a short pre-workshop assessment that takes approximately 20 minutes to complete.
At the end of this workshop, the learner will be able to:
"Influencing others takes a structural approach to be most effective - this class provided just that."
Do I get a Certificate for this course?
This course is part of a larger program: The Technical Leadership Certificate. Take all 11 courses to earn the Certificate. Learn more here.
