Upon completion of this course, participants should be able to:

• Define the concept of organizational design and explain why it is important.

• Identify the main organizational models used in the design of tax administrations and explain the advantages and disadvantages of the different models.

• Compare the roles of Headquarters and Field Operations in a tax administration’s organizational structure.

• Describe the importance of special units and functions within a tax administration’s organizational structure.

• Better understand how tax administration organizational models can be adapted to accommodate new responsibilities and roles.

• Identify critical elements and dependencies in tax administrative organizational design.