Learn Microsoft Dynamics with online courses and programs
What is Microsoft Dynamics?
Microsoft Dynamics is a suite of business solutions that combines customer relationship management (CRM) and enterprise resource planning (ERP) tools. To understand what these terms mean, think of CRM as front-office operations and ERP as the back office.
In 2016, Microsoft revamped the collection of products by incorporating them into a unified platform called Microsoft Dynamics 365, emphasizing cloud-based functionality. Dynamics 365 makes it easy to integrate apps with other cloud-based products, including those offered by Microsoft as well as third parties.
By adding Microsoft Dynamics to your workflow, you can bring enhanced analytics, stronger security, and potential cost savings to your organization. In order to fully take advantage of these benefits, it can be helpful to take a Microsoft Dynamics course.
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Microsoft Dynamics tutorial curriculum
As you start to explore ways to learn Microsoft Dynamics, it can be helpful to first assess your needs. Are you interested in its CRM applications? Do you want to leverage its ERP capabilities? Or, do you want to get a comprehensive education that covers everything Microsoft Dynamics can do?
Once you have an idea of what you want to learn, you can explore Microsoft Dynamics courses that can introduce its basic features and answer questions such as:
What is Microsoft Dynamics?
What is Microsoft Dynamics 365?
What is Microsoft Dynamics GP?
What are the major ERP products of Microsoft Dynamics?
What is Microsoft Dynamics CRM?
Classes may also offer opportunities to configure your ideal setup within the platform. This can help you better understand how to work with your setup, extract more utility with low-code solutions, and create additional functionality.
The way you ultimately use Microsoft Dynamics will depend on your organization and industry. Learners pursuing a bachelor’s degree can supplement their studies with Microsoft Dynamics tutorials and courses to stand out when applying for jobs. Master’s degree candidates can also benefit from adding Microsoft Dynamics skills to their resume.
edX also offers accelerated options for learners interested in gaining new skills quickly. Professionals can explore executive education courses to advance their career development. You can also choose from a range of technical boot camps that can cover concepts related to CRM and ERP.
Explore jobs that use Microsoft Dynamics
Because Microsoft Dynamics 365 is a versatile platform, it offers unique capabilities that can increase efficiency across different departments. Some common applications within different organizational divisions include:
Sales and marketing: Identify and prioritize leads with AI-powered predictive insights, automate sales, coach sales teams, and promote collaboration among teams.
Customer service: Record customer interactions, efficiently route work items, and more from one platform.
Finance: Manage budgets, track employee benefits and operating costs, and get data-rich reports in real time.
Supply chain: Automate ordering, anticipate disruptions, manage inventory, meet demand and fulfill orders on time, and coordinate supplier collaboration.
Human resources: Receive time off requests, enforce legal and regulatory compliance, obtain workforce intelligence, manage payroll systems and compensation plans, and integrate LinkedIn to streamline recruitment efforts with data-driven insights.
Being able to use Microsoft Dynamics can increase your value as a professional in a wide range of fields. Whether you've opted to learn Microsoft Dynamics CRM, ERP, or both, you can apply your skills to the following roles:
Microsoft Dynamics developer: Assesses their organization’s needs and builds custom software solutions within the Microsoft Dynamics suite.
Ecommerce specialist: Can use Microsoft Dynamics CRM to engage with customers and the ERP to manage back office operations.
Digital marketer: Develops strategic content tailored to customers, which can be further enhanced and refined through the use of Microsoft Dynamics analysis tools.
K–12 principal: Ensures student success and assesses achievement data. Microsoft Dynamics can automate reports and give these professionals more time for face-to-face interactions.
How to use Microsoft Dynamics in your career
Thanks to its seamless integration with other apps, you can learn Microsoft Dynamics and use it in the workplace to improve your current processes or collaborate with other departments. In addition to the roles mentioned above, individuals in the following roles may also use the platform to enhance their work:
Data scientists and other analytical roles can connect to platforms like Power BI and Tableau to build data visualizations and create reports.
Database administrators can connect to Microsoft Access, part of Office 365, to manage information related to their customers, workforce, suppliers, and other stakeholders.
Project managers can integrate Microsoft Teams to oversee workflows and manage individual contributors from a single hub.
The skills and education requirements needed for different roles will vary based on the position, the industry, and the employer. For example, some roles may only require proof of skills that can be developed in boot camps on specialized topics such as coding, product management, data analytics, or digital marketing. Other employers may specifically seek out candidates with higher level degrees. Before deciding on a specific learning path, research the roles you hope to pursue and align your coursework with your professional aspirations.