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ISCEA: Supply Chain Management Tools and Techniques

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Learn skills and tools that support supply chain operation, including Aggregate Planning, Sales Order Fulfillment, Lean, Sustainability and Team Dynamics ​- part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate

Supply Chain Management Tools and Techniques
4 weeks
2–8 hours per week
Progress at your own speed
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Starts Feb 22
Ends Sep 28

About this course

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This course is part of the edX Professional Certificate program Certified Supply Chain Analyst (CSCA), offered by ISCEA. This course prepares you for the ISCEA Certified Supply Chain Analyst (CSCA) Exam on edX and is a requirement for becoming ISCEA certified. To become an ISCEA Certified Supply Chain Analyst (CSCA), you must complete all three preparatory courses and successfully pass the CSCA Exam.

Supply chains are complex and keeping them both operating and improving is a great challenge. This course is designed to provide a broad set of tools currently used in the industry to make their supply chains efficient and competitive.

From the operations perspective, the course provides an introduction to Sales Order Fulfillment and Aggregate Planning, along with the planning strategies to produce what the market demands.

From the continuous improvement perspective, the course explains the importance of Lean and Six Sigma and sustainability in the supply chain; including life cycle analysis and environmental considerations. The course concludes with team dynamics, covering customer-supplier relationships and best practices for engaging with customers.

This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.

At a glance

  • Language: English
  • Video Transcript: English
  • Associated skills:Life-Cycle Assessment, Supply Chain, Six Sigma Methodology, Continuous Improvement Process, Operations, Sales Order, Aggregate Planning, Lean Manufacturing, Supply Chain Management, Planning, Supply Chain Analysis

What you'll learn

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  • Aggregate planning within supply and operations planning
  • Sales order fulfillment in the context of logistics management
  • Lean and continuous improvement tools that can be used for supply chain optimization and quality management
  • The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
  • The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

CSCA03.1 Aggregate Planning

CSCA03.1.1 Aggregate planning fundamentals

• Information required for aggregate planning

• Strategies to absorb variations in demand

CSCA03.1.2 Aggregate planning strategies

• Chase strategy

• Level strategy

• Level & chase strategy examples

CSCA03.2 Sales Order Fulfillment

CSCA03.2.1 Fulfilling orders to satisfy customers

• Sales order fulfillment terms

• Customer Service Measurements

CSCA03.3 Lean and Continuous Improvement Tools

CSCA03.3.1 Lean fundamentals

• What is Lean?

• 5 Principles of Lean

• Adding value

• Toyota’s 7 Wastes

CSCA03.3.2 Value-Stream Mapping

• Overview of Mapping

• Value-Stream Mapping examples

CSCA03.3.3 Creating flow and leveraging pull

• Pull vs Pull Systems

• Pull System Benefits

• Seeking Perfection

CSCA03.3.4 Tools & Techniques

• The 5S System

• The 5 Why’s

• Pareto Chart

• Cause and Effect Diagram

• Scatter Diagram


• Statistical Process Control Chart

CSCA03.3.5 Six Sigma and the DMAIC Methodology

• Six Sigma overview

• DMAIC - Define

• DMAIC - Measure

• DMAIC - Analyse

• DMAIC - Improve

• DMAIC - Control

• Six Sigma Project Team

• Lean & Six Sigma

CSCA03.4 Sustainability

CSCA03.4.1 Sustainability fundamentals

• What is sustainability?

CSCA03.4.2 Product Life Cycle Management

• Sustainable Design

• Sustainable Manufacturing

• Sustainable Packaging & Transportation

• Sustainable Service

• Sustainable End of Product Life

CSCA03.4.3 Circular Supply Chain

• Linear vs Circular

• Corporate Buy-in

• Why practice Sustainability?

CSCA03.5 Team Dynamics

CSCA03.5.1 Organizational Structures

• Traditional organisational structures

• Modern organisational structures

• Teamwork

CSCA03.5.2 Customer-Supplier Relationships

• Managing Customer Relationships

• Collecting Customer Information

• Managing Supplier Relationships

CSCA03.5.3 Understanding the people you work with

• Maslow's Hierarchy of Needs

• Creative engagement pyramid

• How to deal with difficult people

• Getting Recognised

Learner testimonials

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This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.

"My expectations were met. The content is updated and provides a good perspective on the Supply Chain" - Diana Diaz Porras, Colombina

"It is practical course. I was able to improve both my skills and knowledge. I recommend it!" - Rosa Oritz, General Motors

"I recommend it for both those who need to learn the basics, and those working with these concepts on a daily basis" - Carolina Sánchez Barrantes, Freudenberg Medical

"This certification has provided me with in-depth knowledge about the fundamental issues in supply chain management. It enables better decision making that translate in efficient operations and business transactions" - Muhammad Imran Munawer

"This credential will help you master the concepts and techniques that are required to become a key player in your organization" - Arsal Jawaid

Frequently Asked Questions

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How will this course get me closer to become an ISCEA Certified Supply Chain Analyst - CSCA?

  • This course is one of 3 courses required to become a CSCA. The completion of the following courses is required to take the CSCA Certification Exam:
    • CSCA01: Supply Chain Planning and Strategy
    • CSCA02: Procurement and Logistics Management
    • CSCA03: Supply Chain Management: Tools and Techniques
  • After completing the three courses you have to pass the Certification Exam to earn the CSCA designation:
    • CSCA-EXAM: Certified Supply Chain Analyst - CSCA - Certification Exam

This course is part ofCertified Supply Chain Analyst (CSCA) Professional Certificate Program

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Expert instruction
4 skill-building courses
3 months
2 - 8 hours per week

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