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Learn skills and tools that support supply chain operation, including Aggregate Planning, Sales Order Fulfillment, Lean, Sustainability and Team Dynamics - part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate
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This course is part of the edX Professional Certificate program Certified Supply Chain Analyst (CSCA), offered by ISCEA. This course prepares you for the ISCEA Certified Supply Chain Analyst (CSCA) Exam on edX and is a requirement for becoming ISCEA certified. To become an ISCEA Certified Supply Chain Analyst (CSCA), you must complete all three preparatory courses and successfully pass the CSCA Exam.
Supply chains are complex and keeping them both operating and improving is a great challenge. This course is designed to provide a broad set of tools currently used in the industry to make their supply chains efficient and competitive.
From the operations perspective, the course provides an introduction to Sales Order Fulfillment and Aggregate Planning, along with the planning strategies to produce what the market demands.
From the continuous improvement perspective, the course explains the importance of Lean and Six Sigma and sustainability in the supply chain; including life cycle analysis and environmental considerations. The course concludes with team dynamics, covering customer-supplier relationships and best practices for engaging with customers.
This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.
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CSCA03.1 Aggregate Planning
CSCA03.1.1 Aggregate planning fundamentals
• Information required for aggregate planning
• Strategies to absorb variations in demand
CSCA03.1.2 Aggregate planning strategies
• Chase strategy
• Level strategy
• Level & chase strategy examples
CSCA03.2 Sales Order Fulfillment
CSCA03.2.1 Fulfilling orders to satisfy customers
• Sales order fulfillment terms
• Customer Service Measurements
CSCA03.3 Lean and Continuous Improvement Tools
CSCA03.3.1 Lean fundamentals
• What is Lean?
• 5 Principles of Lean
• Adding value
• Toyota’s 7 Wastes
CSCA03.3.2 Value-Stream Mapping
• Overview of Mapping
• Value-Stream Mapping examples
CSCA03.3.3 Creating flow and leveraging pull
• Pull vs Pull Systems
• Pull System Benefits
• Seeking Perfection
CSCA03.3.4 Tools & Techniques
• The 5S System
• The 5 Why’s
• Pareto Chart
• Cause and Effect Diagram
• Scatter Diagram
• PDCA
• Statistical Process Control Chart
CSCA03.3.5 Six Sigma and the DMAIC Methodology
• Six Sigma overview
• DMAIC - Define
• DMAIC - Measure
• DMAIC - Analyse
• DMAIC - Improve
• DMAIC - Control
• Six Sigma Project Team
• Lean & Six Sigma
CSCA03.4 Sustainability
CSCA03.4.1 Sustainability fundamentals
• What is sustainability?
CSCA03.4.2 Product Life Cycle Management
• Sustainable Design
• Sustainable Manufacturing
• Sustainable Packaging & Transportation
• Sustainable Service
• Sustainable End of Product Life
CSCA03.4.3 Circular Supply Chain
• Linear vs Circular
• Corporate Buy-in
• Why practice Sustainability?
CSCA03.5 Team Dynamics
CSCA03.5.1 Organizational Structures
• Traditional organisational structures
• Modern organisational structures
• Teamwork
CSCA03.5.2 Customer-Supplier Relationships
• Managing Customer Relationships
• Collecting Customer Information
• Managing Supplier Relationships
CSCA03.5.3 Understanding the people you work with
• Maslow's Hierarchy of Needs
• Creative engagement pyramid
• How to deal with difficult people
• Getting Recognised
This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.
"My expectations were met. The content is updated and provides a good perspective on the Supply Chain" - Diana Diaz Porras, Colombina
"It is practical course. I was able to improve both my skills and knowledge. I recommend it!" - Rosa Oritz, General Motors
"I recommend it for both those who need to learn the basics, and those working with these concepts on a daily basis" - Carolina Sánchez Barrantes, Freudenberg Medical
"This certification has provided me with in-depth knowledge about the fundamental issues in supply chain management. It enables better decision making that translate in efficient operations and business transactions" - Muhammad Imran Munawer
"This credential will help you master the concepts and techniques that are required to become a key player in your organization" - Arsal Jawaid
How will this course get me closer to become an ISCEA Certified Supply Chain Analyst - CSCA?