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Master’s Degree in Leadership: Service Innovation

from The University of Queensland
  • < AUD $25,500
  • 12 courses
  • Fully online
  • 2 years

Master's Overview

*GRE scores are not required to apply to the program.

The Master's degree program of Leadership in Service Innovation is a cutting-edge business degree, focused on organizational leadership, innovation, and customer experience.

In a rapidly changing business environment where customer experience, service excellence and innovation are what drive competitiveness, the Master of Leadership in Service Innovation prepares leaders to succeed by teaching them how to lead organizations that deliver exceptional customer experiences.

The University of Queensland Master's degree program takes a cross-disciplinary approach to address two key challenges that affect businesses, nonprofit organizations, and even the public sector. The first challenge is the move from a product-based to a service and experience-based economy, which demands that leaders have a strong background in customer experience, value co-creation, and change management.

The second challenge is the increasing importance of embedding a culture of continuous innovation in any organization.

The program blends research and best practices in business leadership, innovation, service science, management, and experience design. It helps students develop the transformational mindset and leadership skills needed to succeed in the modern economy.

The Master of Leadership in Service Innovation takes students on a journey from the economic changes that led to today’s experience-based value model, through all foundational aspects to ensure they are prepared for the future and ready to maximize organizational resilience and adaptability to change. The online program is designed for working professionals who are looking to accelerate their careers. Apply or enquire today, or get started with the MicroMasters® program in Business Leadership.

Learn More About the Master’s Degree in Leadership: Service Innovation

  • #1
    MBA program in Australia
    The Economist 2017 MBA Ranking
  • #3
    In the world in Hospitality and Tourism Management
    Shanghai Ranking



  • MicroMasters program (USD only)
    USD $1,347.30
  • 16 units (AUD $1,460 each)
    AUD $23,360
  • Student Services and Amenities Fee (per trimester)
    AUD $37
  • Total tuition (minimum)
    < AUD $25,256 (< USD $17,914)

*Prices are subject to annual CPI indexation. Total cost will fluctuate depending on the currency exchange rates and time taken to complete the degree program.

*See FAQ for details of FEE-HELP and Scholarships.

Important dates & deadlines

Semester 1 (TP 2)

  • Applications Close
    December 20, 2021
  • Program Start Date
    January 24, 2022

Semester 2 (TP 5)

  • Applications Close
    April 30, 2022
  • Program Start Date
    May 30, 2022

Semester 2 (TP 6)

  • Applications Close
    July 15, 2022
  • Program Start Date
    August 19, 2022
Applications submitted after the deadline will be considered on a case-by-case basis.

Prerequisite coursework

Applicants should have a prerequisite bachelor degree and/or work experience as detailed in the application requirements. For the Master’s of Leadership in Service Innovation, same discipline is considered to include the following categories:

Accounting | Advertising | Business | Business Administration | Commercialisation | Data Analytics | Economics | Event Management | Finance | Health Services/Health Practitioners | Hotel or Tourism Management | International Business | International Development or International Relations | Information Systems | Innovation Management | Marketing | Management | Operations/Project Management | Strategy | Sustainability | Technology (Agricultural, Information, Nano, Bio).

Application requirements

Direct entry to the Master of Leadership in Service Innovation program requires a bachelor degree in the same discipline, or a bachelor degree in a different discipline and three years’ work experience in the same discipline.

Students who do not meet direct entry into the Master's degree leadership program (via a completed bachelor degree) have the option of undertaking the UQx Business Leadership MicroMasters program as a pathway to admission to the Master of Leadership in Service Innovation. Students would be required to obtain a grade of at least 65% in the Business Leadership Capstone Assessment course within this MicroMasters program; and have completed at least three years relevant full-time work experience approved by the Executive Dean.

International students must also meet the following English language proficiency requirements: an overall IELTS score of 6.5; with minimum scores of 6.0 in reading, writing, speaking and listening.


The total amount of credit required to graduate is 24 units. Students will complete the 4 courses that make up the MicroMasters program and pass the Business Leadership Capstone Assessment, which will count as 8 units, and go on to complete 8 addition courses, at 2 units per course. There is a Service Innovation Strategy capstone course which must be taken in the final term prior to graduation.

Get Started

Learn More About the Master’s Degree in Leadership: Service Innovation

Start with the MicroMasters® Program

If you aren't sure online learning is for you or if you'd like to get a feel for the Master's program before you apply, start with the Business Leadership from The University of Queensland

This MicroMasters program is designed to advance careers and can also count as 8 of the 24 credit units required for the Master's Degree in Leadership in Service Innovation from The University of Queensland if you apply and are accepted into the program.
  • Courses in the MicroMasters program may count towards credit
  • Get deep learning designed to advance your career while you decide
  • Strengthen your Master's application
  • Recognized by employers for real life relevance

MicroMasters programs are offered by edX in connection with its university partners. In addition to offering a pathway to credit, these programs are recognized by employers for their real world relevance.

Start MicroMasters Program


  • No.
  • Yes.
  • FEE-HELP is an Australian Government loan scheme to assist eligible students with the cost of their tuition fees.
  • Please view on the school's website.
  • Master of Leadership in Service Innovation (MLSI)
  • International students must meet the following English language proficiency requirements: an overall IELTS score of 6.5, with minimum scores of 6.0 in reading, writing, speaking and listening.
  • About 2 years at half time study load.
  • This will vary for individuals, but we estimate between 8-12 hours a week per course.
  • The associated MicroMasters program is part of the established Master's degree curriculum. If you complete, pass, and have a verified certificate in all of the courses in the MicroMasters program you will earn the MicroMasters program certificate. If you then apply to the Master's degree program and are accepted, your MicroMasters program certificate can count as credit towards your degree.
  • Unfortunately, learners residing in one or more of the following countries or regions will not be able to register for this program: Iran, Cuba and the Crimea region of Ukraine. While edX has sought licenses from the U.S. Office of Foreign Assets Control (OFAC) to offer our courses to learners in these countries and regions, the licenses we have received are not broad enough to allow us to offer this program in all locations. edX truly regrets that U.S. sanctions prevent us from offering all of our courses to everyone, no matter where they live.