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The University of Queensland (UQ), Australia, is one of the world’s premier teaching and research institutions. Striving for excellence through the creation, preservation, transfer and application of knowledge UQ ranks in the top 50 Universities as measured by the QS World University Rankings. UQ is one of only three Australian members of the global Universitas 21 and a founding member of the Group of Eight (Go8) universities. UQ is recognised for its world standard specialised research and teaching excellence; having won more Australian Awards for University Teaching than any other in the country.

Founded in 1909 UQ is Queensland's oldest university and has produced more than 250,000 graduates. UQ has a diverse community of over 51,000 students including 13,300 international students from 141 nations. It has one of Australia's largest PhD enrolments, with more than 14,700 postgraduate students. UQ employs 6,700 staff spanning six faculties and eight research institutes.

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Direct entry to the Master of Leadership in Service Innovation program requires a bachelor degree in the same discipline, or a bachelor degree in a different discipline and three years’ work experience in the same discipline.

Students who do not meet direct entry into the Master's degree leadership program (via a completed bachelor degree) have the option of undertaking the UQx Business Leadership MicroMasters program as a pathway to admission to the Master of Leadership in Service Innovation. Students would be required to obtain a grade of at least 65% in the Business Leadership Capstone Assessment course within this MicroMasters program; and have completed at least three years relevant full-time work experience approved by the Executive Dean.

International students must also meet the following English language proficiency requirements: an overall IELTS score of 6.5; with minimum scores of 6.0 in reading, writing, speaking and listening.

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The total amount of credit required to graduate is 24 units. Students will complete the 4 courses that make up the MicroMasters program and pass the Business Leadership Capstone Assessment, which will count as 8 units, and go on to complete 8 addition courses, at 2 units per course. There is a Service Innovation Strategy capstone course which must be taken in the final term prior to graduation.

Courses in the Master’s program are:

Becoming an Effective Leader
Leading the Organization
Leading High-Performing Teams
Leading in a Complex Environment

Courses 1-4 and the Business Leadership Capstone Assessment comprise the Business Leadership MicroMasters program which counts for 8 units of the Master’s degree.

Customer Experience Foundations
Value Creation in Service
Principles of Innovation
Service Design Thinking
Crafting a Service Innovation Culture
Data and Analytics for Service
Service Interaction in a Digital World
Service Innovation Strategy (Capstone)

The MicroMasters program may be completed prior to, or in parallel with, the other courses. Courses 5 and 6 should be taken before courses 7-12. Course 12 should be taken in the final trimester of study.

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Become a Modern Business Leader

The Master's degree program of Leadership in Service Innovation is a cutting-edge business degree, focused on organizational leadership, innovation, and customer experience.

In a rapidly changing business environment where customer experience, service excellence and innovation are what drive competitiveness, the Master of Leadership in Service Innovation prepares leaders to succeed by teaching them how to lead organizations that deliver exceptional customer experiences.

The University of Queensland Master's degree program takes a cross-disciplinary approach to address two key challenges that affect businesses, nonprofit organizations, and even the public sector. The first challenge is the move from a product-based to a service and experience-based economy, which demands that leaders have a strong background in customer experience, value co-creation, and change management.

The second challenge is the increasing importance of embedding a culture of continuous innovation in any organization.

The program blends research and best practices in business leadership, innovation, service science, management, and experience design. It helps students develop the transformational mindset and leadership skills needed to succeed in the modern economy.

The Master of Leadership in Service Innovation takes students on a journey from the economic changes that led to today’s experience-based value model, through all foundational aspects to ensure they are prepared for the future and ready to maximize organizational resilience and adaptability to change. The online program is designed for working professionals who are looking to accelerate their careers. Apply or enquire today, or get started with the MicroMasters® program in Business Leadership.

","total_hours_of_effort":null,"weeks_to_complete":null,"weeks_to_complete_min":null,"weeks_to_complete_max":null,"min_hours_effort_per_week":null,"max_hours_effort_per_week":null,"video":null,"expected_learning_items":[],"faq":[{"question":"Is the GMAT/GRE Required?","answer":"No."},{"question":"Will I have access to University networking or career services?","answer":"Yes."},{"question":"Is financial aid available?","answer":"FEE-HELP is an Australian Government loan scheme to assist eligible students with the cost of their tuition fees."},{"question":"Does the University offer scholarships?","answer":"Please view on the school's website."},{"question":"What degree is earned at the end of the program?","answer":"Master of Leadership in Service Innovation (MLSI)"},{"question":"Is the TOEFL required for international students?","answer":"International students must meet the following English language proficiency requirements: an overall IELTS score of 6.5, with minimum scores of 6.0 in reading, writing, speaking and listening."},{"question":"How long will it take to earn this degree?","answer":"About 2 years at half time study load."},{"question":"How much time will I likely spend on a course?","answer":"This will vary for individuals, but we estimate between 8-12 hours a week per course."},{"question":"How does the MicroMasters program fit in with the Master's degree program?","answer":"The associated MicroMasters program is part of the established Master's degree curriculum. If you complete, pass, and have a verified certificate in all of the courses in the MicroMasters program you will earn the MicroMasters program certificate. If you then apply to the Master's degree program and are accepted, your MicroMasters program certificate can count as credit towards your degree."},{"question":"Who can take this program?","answer":"Unfortunately, learners from one or more of the following countries or regions will not be able to register for this program: Iran, Cuba and the Crimea region of Ukraine. While edX has sought licenses from the U.S. Office of Foreign Assets Control (OFAC) to offer our courses to learners in these countries and regions, the licenses we have received are not broad enough to allow us to offer this program in all locations. EdX truly regrets that U.S. sanctions prevent us from offering all of our courses to everyone, no matter where they live."}],"credit_backing_organizations":[],"corporate_endorsements":[],"job_outlook_items":[],"individual_endorsements":[],"languages":[],"transcript_languages":[],"subjects":[],"price_ranges":[],"staff":[],"credit_redemption_overview":null,"applicable_seat_types":["verified","credit"],"instructor_ordering":[],"enrollment_count":0,"recent_enrollment_count":0,"topics":[]}