Master’s Degree in Leadership: Service Innovation

FAQs

• Is the GMAT/GRE Required?

  The Graduate Management Admission Test (GMAT) or Graduate Record Examinations (GRE) are not required for admission to the Master of Leadership in Service Innovation. Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor and to learn more about the program and its entry requirements.
• Do I need to meet English language requirements for admission to this program?

  Yes, all students need appropriate English language skills for admission to The University of Queensland. You can demonstrate you meet English requirements by providing evidence of test results, study or work experience. For more information, please visit UQ Future Students (https://future-students.uq.edu.au/admissions/english-language-requirements). Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor and to learn more about the program and its entry requirements.
• What types of roles does this program prepare you for?

  The Master of Leadership in Service Innovation program is designed to transform your understanding and capabilities about customer experience and the economy, which will offer graduates the knowledge and skills to make a real difference in their organisations – often through transformational change initiatives.  Potential career opportunities include roles such as 'Chief Customer Officer', 'Vice President of Customer Experience', 'Director of Innovation' and other emerging roles important in the customer experience economy.
• How long does it take to complete the degree program?

  The Master of Leadership in Service Innovation program is delivered part-time and can be completed within 2 years from commencement. If you have completed the UQx Business Leadership MicroMasters prior to commencement, the duration may reduce to 1.5 years.
• How much time will I likely spend on a course?

  This will vary for individuals depending on their circumstances, and which component of the master's degree program students are completing. While students are completing the UQx Business Leadership MicroMasters program portion of your courses, students can expect 8-10 hours study per week for each course/module. In the master's degree program courses not associated with a MicroMasters program, students can expect 4-5 hours study per week for each course. Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor to learn more about the program design.
• What is the average duration of a course in the program?

  This will vary for individuals depending on their circumstances, and which component of the master's degree program students are completing. The UQx Business Leadership MicroMasters program courses have an average duration of 3-10 weeks per course and must be completed by the stipulated deadline (usually 5-6 months permitted). The master's degree program courses that are not part of the MicroMasters program are delivered in 10-week teaching blocks according to UQ's academic calendar. Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor to learn more about the program design.
• What degree is earned at the end of the program?

  Graduates will be awarded the 'Master of Leadership in Service Innovation' upon graduation from The University of Queensland.
• Is this degree the same as an on-campus student receives?

  There will be no mention of "online" on your diploma and it is equivalent to an on-campus credential. This qualification is recognised as a master's degree on the Australian Qualifications Framework and worldwide.
• Is financial aid available?

  Students may qualify for certain financial aid services. Domestic students may be eligible to receive assistance with the cost of their tuition fees from the Australian Government loan scheme called FEE-HELP. UQ can also assist international students to apply for Financial Aid from your home country. For more information, please visit UQ Future Students (https://future-students.uq.edu.au/admissions/financial-aid-international-students). Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor to learn more about the potential financial aid options that may be available to you.
• Does the University offer scholarships?

  The MLSI program on edX is specifically designed for working professionals and prioritizes affordability for our valued students. Due to its design, it is competitively priced and therefore we do not currently offer any program-specific scholarships. We encourage students to explore scholarship opportunities through UQ Scholarships (https://scholarships.uq.edu.au/) and Business School Scholarships (https://business.uq.edu.au/study/scholarships). Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor to learn more about the program and the opportunities available to you.
• How does the MicroMasters program fit in with the Master's degree program?

  The UQx Business Leadership MicroMasters program provides a foundation level of leadership knowledge to proceed on to more specialised coursework in customer experience and service innovation and is part of the established Master's degree curriculum. The total amount of credits required to graduate from the Master of Leadership in Service Innovation program is 24 units. The program consists of 16 units (8 courses) including the Service Innovation Strategy capstone course plus 8 units credit upon successful completion of the UQx Business Leadership MicroMasters program, which consists of 4 courses plus the Business Leadership Capstone Assessment. Some students may choose to complete the UQx Business Leadership MicroMasters program before applying to the MLSI program. Upon successful completion, verified students will be awarded a MicroMasters program certificate. If accepted into the MLSI program the MicroMasters program certificate can count as credit towards the completion of the MLSI master's degree.
• Who can take this program?

  Unfortunately, learners residing in one or more of the following countries or regions will not be able to register for this program: Iran, Cuba and the Crimea region of Ukraine. While edX has sought licenses from the U.S. Office of Foreign Assets Control (OFAC) to offer our courses to learners in these countries and regions, the licenses we have received are not broad enough to allow us to offer this program in all locations. edX truly regrets that U.S. sanctions prevent us from offering all of our courses to everyone, no matter where they live.
• Will I have access to University networking or career services?

  Yes, students in the Master of Leadership in Service Innovation will have access to all resources available for on-campus students including UQ Employability and also BEL Careers and Employability. Students can consult with our Careers Advisors, participate in Career and Professional Development events, and access our virtual internship opportunities online. Students are encouraged to participate in these valuable employability opportunities to further their career development and plan ahead. Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor about the various services available for UQ students.
• Am I able to take a semester off?

  Yes. Students in the Master of Leadership in Service Innovation may take up to seven years from commencement to complete the program. Students will work with their Postgraduate Student Liaison Officer to plan their enrollment each semester, as well as any planned semesters off, to ensure timely completion of their program.
• Will I have any instructor or TA interaction?

  Will I have any interactions with program teaching staff throughout my program? Students will be taught by leading academics in leadership and innovation. You will have ongoing engagement with your course coordinator (course lead academic) throughout the semester through email, discussion forums and virtual meetings.
• Can I take the courses in any order?

  Students can work with their Postgraduate Student Liaison Officer to plan enrolment each semester to ensure any necessary prerequisites are met. Students will take the foundation courses (BLSI7004 Customer Experience Foundations and BLSI7005 Value Creation in Service) before proceeding on to other courses in the program. Students are expected to complete the capstone course in their final semester of study. The order in which other courses are taken vary, including UQx Business Leadership MicroMasters program. Please submit the form above to speak with a Master of Leadership in Service Innovation student advisor and to learn more about the program design.
• Do I need to attend live seminars?

  This program does not include live seminars. All courses can be completed 100% online and at a time of day that is convenient for your schedule.
• Does the program support a student visa to Australia?

  The program does not support international student visa applications. You'll study this 100% online course from the comfort of your home and therefore entry into Australia is not required.