About this courseSkip About this course
Persuasion is the central to leading leaders. As a program manager or project manager, you may lead a team with many senior contributors. Often they will have more experience, more skin in the game, and more reputation at stake. As a program manager, this task is even greater because your time is limited and your span of control across projects even greater. Being a compelling communicator takes more than what you learned for the Certified Associate in Project Management (CAPM) exam or Project Management Professional (PMP) exam. It takes program or project management experience and this certificate program.
Program managers must persuade quickly, and with great lasting impact. Program and project managers must persuade and manage their leadership presence for program or project success. Even if you are a traditional program or project manager or manage agile programs or projects, persuasive communication is vital to your success. Communicating more persuasively will lead to more effective risk management.
There are complete blindsports in the Project Management Institute, Inc's (PMI)"A Guide to the Project Management Body of Knowledge" (PMBOK Guide). Applying those processes and skills are just the basics of efficient communication.
That’s why certified project managers will earn 10 professional development units (PDU) in this program. You will learn the balance needed to communicate effectively.
Aristotle first wrote about balancing logic, emotion, and presence over 2,000 years ago. Creating a balance between ethos, pathos, and logos, the persuader creates a message that grabs the attention of the audience and engages them as people. A person doesn’t understand when they are not paying attention, is not engaged with the speaker, and doesn’t remember what was said. Ethos, pathos, and logos aid the speaker and the listener, by helping to select information to present and how to fashion its delivery for the best effect.
In this program management and project management training course, you will go beyond the communication skills you learned for the PMP exam to gain your project management certification. You will learn about the rhetorical triangle and how to use it to craft persuasive communications. Social media and online collaboration tools require new ways of establishing your presence and generating trust between you and your audience. You will also learn how to create an emotional impact even through text messages and emails.
What you'll learnSkip What you'll learn
- Explain the rhetorical triad and its use in persuasion.
- Establish a compelling and trustworthy presence (ethos).
- Create spoken and written messages with emotional impact to build understanding.
- Develop psychological safety within your project team and with stakeholders.
Week One - The Logic, Emotion, and Presence Triad
Module One - Aristotle’s Rhetorical Triad
Module Two - Logos - The Logic of Your Communication
Module Three - Pathos - The Emotions of Your Communication
Module Four - Ethos - Your Communication Presence
Module Five - Perfect Pitch Tool
Week Two - Building an Effective Presence
Module One - What is Stage Presence?
Module Two - Establishing Trust through Your Words
Module Three - Building Trust at a Distance
Module Four - Nonverbal Trust Building
Module Five - How To Up Your Presence Game
Week Three - Using Emotions in Good Communication
Module One - How Emotions Work in Communicating
Module Two - Crafting an Emotionally Compelling Message
Module Three - Communicating Bad News
Module Four - Blending Logos and Pathos
Week Four - Psychological Safety and Persuasion
Module One - Defining Psychological Safety
Module Two - Building Psychological Safety on the Program or Project Team
Module Three - Psychological Safety with Logos and Pathos
Module Four - Troubleshooting Psychological Safety Issues
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