What you will learn
- Develop key technical knowledge and up-to-date skills in preparation for a rewarding career in IT and technical support.
- Demonstrate in-demand hardware and software skills that help users select, install, and configure their devices, operating systems, and applications.
- Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful.
- Practice customer service and troubleshooting skills through hands-on labs, demos, and interactive exercises to become job-ready.
Program Overview
Expert instruction
7 skill-building courses
Self-paced
Progress at your own speed
8 months
6 - 8 hours per week
Discounted price: $275.10
Pre-discounted price: $393USD
For the full program experience
Courses in this program
IBM's Information Technology (IT) Support PC Professional Certificate
- Technical Support Basics for Everyone
- Hardware and Operating Systems
- Software, Programming, and Database Basics
- Networking and Storage Essentials
- Beginners Guide to Cybersecurity
- Introduction to Cloud Computing
- IT Support Case Studies
- Job Outlook
Meet your instructors from IBM
Experts from IBM committed to teaching online learning
Enrolling Now
Discounted price: $275.10
Pre-discounted price: $393USD
7 courses in 8 months
Get started in computer science
Browse other computer science coursesWhether you are looking to accelerate your career, earn a degree, or learn something for personal reasons, edX has the courses for you.
Propelling
Drive your career forward with university-backed credit programs and verified certificatesConvenient
Study and demonstrate knowledge on your scheduleFlexible
Try a course before you paySupportive
Learn with university partners and peers from around the world