IT support certificates

Browse IT certificate programs

Customize your online information technology (IT) certificate by researching the type of program that meets your needs. For example, professional certificates are a series of self-paced online courses that build comprehensive, career-relevant skills in two to 18 months. No matter what type of you choose, you will develop key technical knowledge and up-to-date skills in areas like hardware and software, computer networking, cybersecurity, cloud computing, and more.

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What you'll learn in an IT program

IT programs are constantly adapting and changing to meet the latest technology demands and trends. You'll learn many different topics including:

• Cloud computing: Manage and troubleshoot the delivery of services and data through the cloud and online networks.
• Data analytics: Analyze, make predictions, and draw conclusions from raw data.
• Computer networking: Understand how interconnected computing devices exchange data and share resources through networks.
• Support desk and customer service: Communicate with customers, staff members, and computer users of all levels so you can support them with their goals and tasks.

The duration of any IT certificate program will vary depending on the number of programming languages you choose to learn and the specific prerequisites for each language.

What jobs benefit from a certificate in IT support?

An IT support certificate can grow your knowledge base and boost your career opportunities — especially if you already hold a bachelor's or in a related field. The following are a few careers that may benefit from earning an IT support certificate.

Computer and information systems manager

Computer and information systems managers direct organizational technology initiatives and support business objectives and goals. They ensure that technology, IT infrastructure, and processes run efficiently.

• Recommended education: Bachelor's degree
• Required skills: Communication, time management, proficient software knowledge; project management software knowledge such as Agile, Scrum, and Kanban are also helpful.
• Bureau of Labor Statistics (BLS) median annual salary (2023): $169,510

Information security analyst

Information security analysts complete security management tasks such as security audits to ensure a company's network and systems are safe from data breaches.

• Recommended education: Bachelor's degree
• Required skills: Security training and clearance, critical thinking, and an ability to identify and manage malware and security threats.
• BLS median annual salary (2023): $120,360

Data scientist

Data scientists analyze and interpret data from numerous sources to provide important insights for companies of all kinds.

• Recommended education: Bachelor's degree
• Required skills: Mathematics, data analysis, communication, and problem-solving.
• BLS 2023 median annual salary: $108,020