• Length:
    5 Weeks
  • Effort:
    3–6 hours per week
  • Price:

    Add a Verified Certificate for $25 USD

  • Institution
  • Subject:
  • Level:
  • Language:
  • Video Transcript:
  • Course Type:
    Self-paced on your time

About this course

Skip About this course

This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.

What you'll learn

Skip What you'll learn
  • Get to know the concept of E-commerce logistics and its impact on the consumer.
  • Identify the different stages of e-commerce logistic operation, from its design to the final delivery.
  • Identify the main challenges that currently face e-commerce logistics and worldwide trends.
  • Get to know e-commerce logistics cases worldwide and the innovations they have created facing the current situation.

MODULE 1: What is E-commerce logistics?

What is E-commerce logistics?


The E-commerce value network

Impact of E-commerce logistics on customers

MODULE 2: E-commerce logistical process

Operations design


Order supply

Last Mile logistics

MODULE 3: Challenges of E-commerce logistics

Logistical costs


Payment and billing


Storage nodes

Handling goods



Customer experience




MODULE 4: Success cases

Colombia Case


Latam Case

Global Case

Final recommendations

Meet your instructors

Cesar Becerra
Gerente LOGYCA INVESTIGACIÓN Antropólogo de la Universidad Nacional de Colombia
Catalina Silva-Plata
Ingeniera Industrial, Magister en Emprendimiento Ambiental y PhD en Sostenibilidad Estudios Ambientales, actual investigadora posdoctoral en Sostenibilidad en LOGYCA.
Maria Camila Reinoso Gálvez
Nury Rodríguez

Pursue a Verified Certificate to highlight the knowledge and skills you gain
$25 USD

View a PDF of a sample edX certificate
  • Official and Verified

    Receive an instructor-signed certificate with the institution's logo to verify your achievement and increase your job prospects

  • Easily Shareable

    Add the certificate to your CV or resume, or post it directly on LinkedIn

  • Proven Motivator

    Give yourself an additional incentive to complete the course

  • Support our Mission

    edX, a non-profit, relies on verified certificates to help fund free education for everyone globally