SMART Goals for Performance Evaluation: Using SMART goals is widely considered a best practice for setting targets and measuring employee progress. You will learn to recognize whether or not a goal is SMART and to outline the process for developing effective SMART goals. Finally, you'll learn how SMART goals can be evaluated and how they can be used to create an action plan that helps employees set and meet their unique targets.

Communication and HR: You will explore the various types of HR communications and communication channels, study the elements of effective communication, and consider strategies for building your communication skills. You will also learn how to write and communicate clearly and with purpose, tailor your messages for defined audiences, and facilitate open communication.

Coaching: **** You will explore how coaching employees is a vital part of management in any organization by discussing the differences between coaching and mentoring, identifying common challenges, monitoring progress, and providing feedback.

Handling Difficult Conversations: You will learn how to prepare for difficult conversations, focus on employee behavior, engage in active listening, and encourage back-and-forth discussion to make them more productive.

Progressive Discipline: You will learn the skills necessary to implement and manage an effective progressive discipline program, a best practice for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions.

Leadership and HR: You will learn about the leadership aspects of HR: devising and implementing strategic planning and upholding an organization's core values, developing talent and future leaders within the organization, recruiting and maintaining a diverse workforce, creating an inclusive environment, and being ready to handle crises.

Conflict Resolution: You will learn to identify different conflict styles along with strategies and best practices for responding to workplace conflict. We also discuss how to identify and respond to dangerous situations. Finally, you'll learn about organizational policies and legal considerations for handling conflict.

Problem-Solving: You will learn a number of techniques and models for problem-solving. You will also learn about the types of problems HR professionals encounter and apply problem-solving strategies to a number of real-world HR issues.