State-Bank-of-India: Conflict Management & Negotiation Essentials

Conflict Management and Negotiation Essentials are critical skills for navigating interpersonal and professional relationships. Conflict management involves understanding the root causes of disagreements, recognising different perspectives, and using effective communication to resolve disputes constructively. It focuses on de-escalating tensions and fostering collaboration to create positive outcomes.

Negotiation, on the other hand, is the process of reaching mutually beneficial agreements through dialogue and compromise. Key elements include preparation, active listening, emotional intelligence, and problem-solving. Successful negotiation is the key to conflict

management. Together, these skills help individuals manage differences, build trust, and achieve shared goals in a respectful and productive manner.

Conflict Management and Negotiation Essentials is a comprehensive course designed to provide participants with the foundational knowledge and practical skills needed to navigate and resolve conflicts effectively while mastering the art of negotiation. Whether in the workplace, personal life, or broader organisational settings, conflict is an inevitable part of human interaction. This course empowers learners to transform conflicts into opportunities for growth, collaboration, and improved relationships.

The course delves into key principles of effective conflict management. Participants will also gain a thorough understanding of negotiation strategies and techniques. From preparing for negotiations and setting clear objectives to identifying win-win solutions and handling impasses, this course equips learners with tools to achieve successful outcomes in diverse conflicting situations.